Privacy Policy

Home – Privacy Policy

Privacy Policy – ALA Beach Resort

Website: https://alabeachresortchirala.com/

1. Introduction

Welcome to ALA Beach Resort. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or make a room reservation.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with our website or contact our resort:

  • Personal Information: Your name, phone number, email address, and other contact details.
  • Booking Information: Check-in and check-out dates, room preferences, number of guests, and special requests.
  • Communication Details: Information you provide through contact forms, phone calls, email, or WhatsApp messages.
  • Technical Information: Your IP address, browser type, device information, pages visited, and other website usage data, where applicable.
  • Payment Information: Transaction-related details may be processed when a booking or payment is made through an applicable payment service provider.

Please do not send passwords, full payment card details, or other sensitive information through ordinary contact forms or messaging services.

3. How We Use Your Information

ALA Beach Resort may use your information to:

  • Respond to booking enquiries and customer questions.
  • Confirm reservations and communicate stay details.
  • Provide information about rooms, facilities, services, and available offers.
  • Process payments and manage reservation-related transactions, where applicable.
  • Improve our website, services, and guest experience.
  • Send promotional messages or resort updates where permitted and, when required, with your consent.
  • Maintain website security and prevent fraudulent activities.
  • Comply with applicable legal and regulatory requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

If analytics or advertising technologies are used, additional information about those services may be provided where required by applicable law.

5. Sharing of Information

ALA Beach Resort does not sell your personal information to third parties. However, we may share relevant information with trusted service providers when necessary to operate our services, including:

  • Website hosting and technical support providers.
  • Booking management and payment processing services, where applicable.
  • Communication providers used to respond to enquiries.
  • Government authorities or law enforcement agencies when required by law.

Such information will be shared only as reasonably necessary for the relevant purpose and subject to applicable legal requirements.

6. WhatsApp and Third-Party Services

Our website may allow you to contact the resort through WhatsApp or other third-party services. When you use these services, your information may be processed according to the respective provider’s privacy policy and terms.

ALA Beach Resort does not control the privacy practices, security measures, or policies of third-party platforms. We encourage you to review their privacy policies before sharing personal information.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or online storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, manage reservations, provide services, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, where appropriate and legally permitted.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent for certain forms of data processing.
  • Opt out of promotional communications.
  • Raise concerns about how your information is used.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our website and services are intended for general audiences. We do not knowingly collect children’s personal information through the website without appropriate authorization where required by law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. External Links

Our website may contain links to third-party websites, booking platforms, maps, or social media services. We are not responsible for the privacy practices or content of these external websites.

Visitors should review the privacy policies of third-party websites before sharing personal information with them.

12. Changes to This Privacy Policy

ALA Beach Resort may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

ALA Beach Resort

We will make reasonable efforts to review and respond to your privacy-related enquiries.

Thank you for choosing ALA Beach Resort. We value your trust and are committed to respecting your privacy.